Our process · From case file to demand package
How Apex builds a complete demand package: comprehensive, clear, and persuasive, engineered to capture the full value of your case.
No credit card. Upload one real case; the complete package arrives in 24 hours.
How it works
Step 1
Upload medical bills/records, traffic accident/incident report, and case details in any format—no organization or data entry required.
Step 2
We analyze every detail, find hidden value, and build systematic arguments for maximum settlement.
Step 3
Demand letter, organized exhibits, summary spreadsheet, and case hotsheet delivered within 24 hours — ready to download from your dashboard.
Your firm
One upload
ApexDemands
Everything in between
Seven components
Component 1 of 7
We read every page of the medical records and bills you send, organize treatment by provider and diagnosis, and flag injury-related treatment referenced in the records but missing from the file so you can obtain it before the demand goes out.
See our medical record review services.
See every charge and diagnosis categorized in the sample spreadsheetComponent 2 of 7
Treatment is organized into a clear chronological narrative — a chronological medical record review with a summary of diagnoses, causation and ongoing care, so the adjuster sees the full course of treatment without hunting through exhibits.
Read our attorney guide to medical chronology.
Component 3 of 7
Liability framing from police and incident reports, an evidence-based damages narrative, and itemized tables with CPT and ICD-10 codes, formatted on your firm’s letterhead and ready to send.
Read our guide on how a personal injury demand letter is structured.
Component 4 of 7
Bookmarked, indexed exhibits ready for adjuster review. Optional redaction removes insurance references, paid/adjusted charges and sensitive personal information in line with state collateral source rules.
Component 5 of 7
Every diagnosis with ICD-10 codes organized by relation to the incident, charges organized by provider, and subtotals both including and excluding unrelated charges.
Toggle the categories in the sample spreadsheet and watch the totals moveComponent 6 of 7
A document for the lawyer and case manager, kept out of what the adjuster receives. It gathers prior injuries and conditions, surgical history, treatment gaps, the client’s compliance issues, evidence of drug or alcohol use or smoking, disparaging information such as prior collisions, missing accident-related treatment that is not in the available records, and any other important case notes.
Component 7 of 7
A legal specialist reviews every demand before it is delivered. You receive the demand PDF, an editable Word version, the exhibits, the spreadsheet and the hotsheet in your dashboard within 24 hours.
See the demand letter quality checklist our reviewers work fromThree pillars
Pillar 01
Comprehensive: nothing recoverable is left out of the file or the letter.
We identify missing injury-related treatment that can raise claim value if obtained.
We remove insurance references, paid/adjusted charges, and sensitive content that could prejudice recovery, following state collateral source rules.
We prepare detailed estimates for recommended future treatments, and coordinate with physicians for medical cost projections that significantly raise settlement values.
Pillar 02
Clear: formatted so the adjuster can verify and price the claim quickly.
Every demand includes comprehensive tables with CPT and ICD-10 codes to prevent omissions and reduce processing time.
Industry-standard structure reduces processing time and accelerates settlement negotiations.
We exclude unrelated billing and diagnoses that could damage your firm’s insurance company rating and negotiating power, and lead to lower future settlement offers.
Pillar 03
Persuasive: facts from the record turned into arguments the carrier has to answer.
We craft compelling client-specific narratives using pain scores, mobility loss, and daily life impact from the medical record.
Evidence-based arguments from police/incident reports and medical causation reduce fault disputes and strengthen settlement posture.
When facts support it, we build targeted jurisdiction-specific arguments for punitive or exemplary damages.
Delivery
The demand is formatted on your firm’s letterhead and styling, and the Word version lets your team make any final edits before the demand is sent. To see what the finished deliverable looks like, see a completed demand package, annotated section by section.
What lands in your dashboard
Ready-to-send demand letter (PDF)
On your firm’s letterhead: liability, medical chronology, coded injuries, itemized specials and the demand.
Editable Word version (.docx)
The same letter as a fully editable document, so your attorney can make final changes before it goes out.
Bookmarked, indexed exhibits
Bills, records, the crash report, photographs and wage documentation, with optional HIPAA-compliant redaction.
Charges and diagnoses summary spreadsheet
Every charge line with its CPT code and every diagnosis with its ICD-10 code, categorized by relation to the incident, with totals excluding unrelated care.
Case hotsheet
For the lawyer and case manager, not the adjuster: prior injuries and surgical history, treatment gaps, compliance issues, missing records, and other facts to review before the demand goes out.
Upload one active case and experience the full process on your firm’s first demand package, free.
No credit card • No setup fees • 24-hour guarantee