Personal Injury Demand Letter FAQ
Everything about our personal injury demand letter service—pricing, turnaround, security, and what's included.
Service and Case Eligibility
What types of cases do you handle?
We specialize in all personal injury cases including motor vehicle accidents, slip and fall, premises liability, dog bites, workplace injuries, and more.
What file formats do you accept?
We accept all common file formats including PDF, Word, Excel, images (JPG, PNG), and many others. If you have a specific format question, just ask!
Pricing and Billing
Is the first demand package really free?
Yes. Every new law firm receives its first complete demand package at no charge: create a free account, upload the records, bills and report for one active personal injury case, and the finished package is delivered on your letterhead within 24 hours. No credit card is required to sign up, and there is no obligation to order again. Demands after the first are a flat $250 each.
Are there any hidden fees?
No! Our pricing is completely transparent. We offer a flat $250 fee for all personal injury demand letters, regardless of complexity or case type. The price you see is the price you pay—no setup fees, subscriptions, or hidden charges. For the full breakdown, see pricing.
What does the exhibit redaction service include?
For $0.25 per page, we remove insurance references, paid/adjusted charges, and sensitive personal information that could prejudice recovery—following state collateral source rules while maintaining legal admissibility.
Turnaround and Delivery
How fast will we receive our demand letter?
Every demand package is delivered within 24 hours of submission, guaranteed. The finished package is available for download from your account dashboard.
Is the demand letter ready to send on our letterhead?
Yes. Every demand is delivered formatted with your firm's letterhead and styling, ready to send immediately—no additional formatting work required. The letter follows the structure adjusters expect, from the opening statement of the demand through liability, the medical chronology, itemized damages and the deadline; our personal injury demand letter guide explains each section.
Medical Records and Demand-Package Deliverables
What's included in the $250 demand package?
A ready-to-send demand letter PDF, a fully editable Microsoft Word (.docx) version, organized exhibits, and a summary spreadsheet listing every diagnosis with ICD-10 codes organized by relation to the incident, charges organized by provider, and subtotals excluding unrelated charges. To see how each component is prepared, read about our demand package process, or view a sample demand package.
Security and Confidentiality
How do you ensure confidentiality?
We use bank-grade encryption for all file transfers and storage, and host documents on a HIPAA-compliant platform with strict access controls in order to protect sensitive medical and legal information.
Still Have Questions?
The fastest answer is to try it: your firm's first demand package is free. Or schedule a call and we'll walk you through the process.
No credit card • No setup fees • 24-hour guarantee