Demand Letter Services, Attorney Supervision, Privacy & Terms
Effective Date: June 25, 2025
Last Updated: June 25, 2025
This Comprehensive Service Agreement ("Agreement") governs all aspects of the relationship between the parties, including service provision, attorney supervision requirements, data privacy, and platform terms of use.
1.1 Document Preparation Services
Service Provider provides document preparation and research services ("Services") under direct supervision of Client's licensed attorney, including:
1.2 Mandatory Attorney Supervision
ALL SERVICES PROVIDED UNDER DIRECT SUPERVISION OF LICENSED ATTORNEY. Supervising Attorney agrees to:
1.3 Prohibited Activities
Service Provider expressly agrees NOT to:
2.1 Service Process
2.2 Pricing and Payment
3.1 Unauthorized Practice of Law Compliance
This arrangement prevents UPL violations by:
3.2 Multi-State Compliance
Client represents compliance with UPL regulations in all operating jurisdictions, including Colorado, Arizona, Kansas, and other applicable states.
3.3 Professional Responsibility
Supervising Attorney accepts responsibility for:
For details on our data privacy and security practices, including HIPAA compliance, please see our dedicated Privacy Policy.
7.1 Eligibility Requirements
Platform access requires:
7.2 Account Responsibilities
Client agrees to:
7.3 Prohibited Uses
Client may not:
8.1 Client Materials
Client retains ownership of all submitted materials and grants Service Provider limited license for service provision only.
8.2 Service Provider IP
Service Provider owns all platform technology, templates, and proprietary materials. Client receives non-exclusive license to use deliverables only for specific authorized cases.
8.3 Usage Restrictions
Client may not:
9.1 Platform Availability
We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance.
9.2 Customer Support
Support provided via:
9.3 Service Modifications
We may modify services with reasonable notice. Material changes affecting legal compliance will include transition assistance.
10.1 Client Representations
Client represents and warrants:
10.2 Supervising Attorney Representations
Supervising Attorney represents and warrants:
10.3 Comprehensive Indemnification
Client and Supervising Attorney jointly agree to indemnify, defend, and hold harmless Service Provider from ALL claims, losses, damages, and expenses (including attorney fees) arising from:
11.1 Service Disclaimers
TO THE FULLEST EXTENT PERMITTED BY LAW:
11.2 Limitation of Damages
Service Provider's total liability under this Agreement shall not exceed the amount paid for the specific deliverable giving rise to any claim. IN NO EVENT SHALL SERVICE PROVIDER BE LIABLE FOR:
12.1 Mutual Confidentiality
All parties agree to maintain strict confidentiality regarding:
12.2 Professional Standards Compliance
This Agreement does not interfere with Client's professional responsibilities under applicable rules of professional conduct. In case of conflict between this Agreement and professional responsibility requirements, professional obligations take precedence.
13.1 Agreement Term
This Agreement begins on the Effective Date and continues until terminated by any party upon 30 days written notice.
13.2 Effect of Termination
Upon termination:
13.3 Survival Provisions
The following provisions survive termination: indemnification, confidentiality, limitation of liability, intellectual property rights, data retention obligations, and dispute resolution procedures.
14.1 Mandatory Arbitration
ANY DISPUTE ARISING FROM OR RELATED TO THIS AGREEMENT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION under the rules of JAMS, conducted in Denver County, Colorado.
14.2 Arbitration Procedures
14.3 Exceptions to Arbitration
Arbitration requirement does not apply to:
15.1 Governing Law
This Agreement is governed by the laws of the State of Colorado, without regard to conflict-of-law principles.
15.2 Jurisdiction
For matters not subject to arbitration, parties consent to exclusive jurisdiction in state and federal courts located in Denver County, Colorado.
16.1 Entire Agreement
This Agreement constitutes the complete and exclusive agreement between the parties, superseding all prior negotiations, representations, or agreements relating to the subject matter.
16.2 Amendment and Modification
This Agreement may only be modified through written amendment signed by all parties, except that Service Provider may update platform terms with reasonable notice for non-material changes.
16.3 Assignment and Transfer
Client may not assign this Agreement without Service Provider's written consent. Service Provider may assign to affiliates or in connection with business transfers.
16.4 Severability
If any provision is deemed invalid or unenforceable, the remainder of the Agreement remains in full force and effect.
16.5 Force Majeure
Neither party is liable for delays or failures due to circumstances beyond reasonable control (natural disasters, government actions, cyberattacks, etc.).
16.6 Notices
All notices must be in writing and delivered via email to the addresses specified in this Agreement, with receipt confirmation.
16.7 Waiver
Failure to enforce any provision does not constitute a waiver of the right to enforce that or any other provision in the future.